What people hand to Kept

A guest cancels inside the window. The agency's virtual card is still on the reservation, the fee is due under the rate you sold, and nobody takes it. Taking it means opening every cancelled booking one at a time, so it waits, and then it is too late.

Kept reads every cancellation since a date you name and checks each one against the policy on its own rate. It lists the bookings where a fee is due and the card was never charged, with the amount, the card and the reservation number on each line. On the setting most properties start with, it asks before it charges. On the loosest setting it charges the clear ones and holds the rest for you.

Pre-arrival checks run the day before. A booking made at 10:42 for tonight misses all of them, so the desk meets it for the first time when the guest is standing there.

Kept watches the system through the day. It charges the virtual card where the policy says the deposit is due, checks the rate and the routing, reads the guest's own requests, and tells the desk what is ready and what is not. The reservation reaches the counter finished.

Rooms come clean through the afternoon. Assignment waits for a quiet moment that does not arrive, and the request the guest made when they booked sits in a note nobody opens.

Kept watches the room status. As a room is released it matches it to a reservation that fits: the room type sold, the guest's requests, the length of the stay and the arrival time. It assigns the clear ones and leaves you the few that need a judgment call, with the reason beside each.

The number is in the system. Getting it out means a report somebody builds, and by the time it lands the question has moved on.

Ask Kept in the words you would use with a colleague. It reads the systems, writes the answer, and opens it as a document you can send. Ask a follow-up in the same breath. Save the ones you ask twice as a routine, and they arrive every morning at the people who expect them.