Support
Kept is a product of Thera North, Inc. Write to us about the product, your account, or a charge on your card. Every address below reaches a person.
Support
Ask about the product, your account, or something Kept did on a property. Write to support@kept-agent.com.
Billing
Ask about a charge, an invoice or a plan. Write to billing@kept-agent.com. Your invoices and your current plan are also under Settings, Billing when you are signed in.
Sales
More than fifteen properties, or a procurement or contract review to work through. Write to sales@kept-agent.com.
Security
Report a vulnerability to security@kept-agent.com. Do not put a guest record or a password in the message.
Tell us the name of your property and the date of the work in question. It makes the answer faster.
What you pay, and how
Kept charges one price for each property, each month, in US dollars. Stripe takes the payment and holds the card. Kept never sees your card number.
What does each plan cost?
Free is $0 and covers one property. Pro is $20 for each property, each month. Ultra is $200 for each property, each month. Enterprise is priced in a conversation. The pricing page lists what each plan covers.
When am I charged?
Stripe charges the card on the same day each month. The Billing screen shows the renewal date and what the next bill covers.
I added a property. What happens to the bill?
The price multiplies by the number of properties on the account. Stripe is told the new count within a few minutes, and the next bill carries it.
Where are my invoices?
Open Settings, Billing and choose Manage billing. That opens Stripe's own billing portal, where you can read every invoice, download it, and change the card on file.
My card was declined. Does Kept stop?
No. Kept keeps working while Stripe retries the card. Update the card under Settings, Billing, Manage billing.
Change or cancel your plan
There is no setup fee and no contract. You change the plan yourself under Settings, Billing, and the change takes effect the moment you make it.
Move to another plan
Choose the plan under Settings, Billing. Stripe credits the part of the month you did not use on the old plan and charges the rest on the new one.
Cancel
Choose the Free plan under Settings, Billing. Your paid plan runs to the end of the month you have already paid for. The account then moves to Free and keeps its data.
Refunds
Kept does not refund a month you have already paid for. You can cancel on any day, and you keep the plan until that month runs out.
If a charge looks wrong, write to billing@kept-agent.com with the date and the amount before you raise it with your bank. We answer faster than a dispute does.